At a glance
"How would you rate our conversation?" Now your donors can answer that question with the help of our donor feedback. It only takes the donor two clicks to give valuable feedback and everything on the website of your choice! In addition to just giving feedback, the donor is also able to review his data and make changes in case of misspelling upon signup.
The donor feedback page
Our donor feedback can be placed on any website. Expect the best results when the feedback page is placed directly on the organisation's website. The donor receives the link to the widget via the welcome email. How the link inside the email will look is up to you. By clicking this personalised link the donor is forwarded to the website where the widget is placed and can also access his/her personal data.
To rate the conversation, a five-star scale is displayed below the picture and name of the fundraiser.
If the donor rates the fundraiser with three stars or less, an additional feedback selection is displayed where the donor can give reasons for the rating by choosing one of three pre-defined reasons or a free text feedback.
By submitting the form the feedback gets automatically listed in the donation and it will be calculated into overall feedback of the fundraiser.
How to change personal data?
Below the feedback section, the donor's personal data is displayed. The bank information is masked for security reasons. If the donor submits a change of her personal data the donation is updated in our system. If the donor submits changes or feedback after you already have transferred the original data in your own systems we will notify you via webhook. Find out more about webhooks in our API documentation.
With this form, the donor is able to change some of her personal data. The information about the donation amount is not editable. The whole section with the donor's data is optional and can be hidden if you only need the feedback part.
The fundraiser's perspective
If you want to present the rating to your fundraisers you just need to tell us to add the 'star rating widget' to your dashboards and your fundraisers know how they rank.
How can I get the donor feedback?
If you want to activate our award-winning donor feedback, simply send an email to email@example.com and we will discuss the details together.